F A Q S

IF YOU CAN'T FIND THE ANSWER TO YOUR QUESTIONS BELOW, THEN PLEASE DO GET IN TOUCH.

 

HOW DOES THIS ALL WORK?

 

 ONCE YOU'VE GOT IN TOUCH, WE WILL GO THROUGH ALL YOUR DETAILS IN DEPTH, EITHER OVER THE PHONE OR THROUGH EMAIL.

I WILL TALK YOU THROUGH THE WHOLE BOOKING PROCESS, WE WILL CONFIRM YOUR DETAILS, DATES AND WHAT I NEED FROM YOU AND WHEN. WE WILL DISCUSS ALL THE FUN DESIGN ELEMENTS AND WHAT ITEMS YOU'D LIKE. THEN ONCE YOUR'RE CONFIDENT AND HAPPY TO GO AHEAD, WE GET YOU BOOKED IN!

WHEN SHOULD I GET IN TOUCH?

 

THE SOONER THE BETTER. I GENERALLY RECOMMEND CONTACTING ME 3 MONTHS IN ADVANCE TO BOOK YOURSELF IN AND TO MAKE SURE THAT THERE IS PLENTY OF TIME TO PUT YOUR VISION TOGETHER. BUT IF YOU ARE MORE LAST MINUTE, WE CAN STILL TRY TO MAKE IT WORK. WHETHER YOU’RE COLLECTING OR HAVING YOUR PRODUCTS DELIVERED, THEY WILL ALWAYS BE READY 2 WEEKS BEFORE YOUR EVENT DATE. THIS ENSURES ANYTHING CAN BE CORRECTED IN GOOD TIME AND THERE IS NO STRESS CLOSE TO YOUR BIG DAY! CERTAIN TIMES OF YEAR ARE BUSIER THAN OTHERS, SO THE MORE TIME YOU CAN BOOK IN ADVANCE, THE BETTER. 

 

HOW DO I SEND YOU MY WORDING/GUEST LIST/ADDRESSES?

 

I WILL NEED YOUR FINAL WORDING 5 WEEKS PRIOR TO YOUR COLLECTION/DELIVERY DATE. I MOSTLY WORK WITH PAGES, NUMBERS AND PDF FORMATS SO IF THEY CAN BE SENT TO ME VIA THESE THEN THIS IS MUCH EASIER FOR ME TO READ THROUGH. 

PLEASE MAKE SURE TO TRIPLE CHECK ALL WORDING AS I WRITE EXACTLY WHAT IS GIVEN TO ME. IF YOU ARE HAVING FIRST NAMES ONLY ON PLACE CARDS BUT HAVING INITIALS FOR DUPLICATES THEN PLEASE SPECIFY THIS AND WRITE EACH NAME OUT EXACTLY AS YOU WANT IT.  IF SOMEONE CHANGES ADDRESSES OR YOU REALISED YOU MISSPELLED A NAME THAT'S TOTALLY FINE! STUFF HAPPENS. JUST LET ME KNOW AND I CAN DO MY BEST TO FIX IT.

 

CAN YOU COPY CALLIGRAPHY THAT I HAVE FOUND ELSEWHERE?

 

I HAVE SPENT OVER YEARS PERFECTING MY CALLIGRAPHY AND HAVE NATURALLY DEVELOPED A STYLE THAT IS SOLELY MINE.

I AM ALWAYS HAPPY TO SLIGHTLY ADAPT MINE TO SUIT YOUR STYLE (THE THICKNESS OF THE TEXT OR THE SPACING), BUT I CANNOT COPY ANOTHER CALLIGRAPHERS WORK. 

I USE LOTS OF DIFFERENT STANDARD FONTS IN MY SIGNS (ALL HAND WRITTEN) AND I AM ABSOLUTELY HAPPY TO INCORPORATE YOUR CHOICES INTO YOUR SIGNS, FOR EXAMPLE, SERIF OR SANS SERIF TEXT. 

 

WHAT CAN YOU WRITE ON?

 

I CAN USUALLY WRITE ON JUST ABOUT ANYTHING!

JUST LET ME KNOW WHAT YOU'RE AFTER AND I CAN ADVISE.

 

DO YOU SEND OUT SAMPLES? 

 

YES ABSOLUTELY. JUST LET ME KNOW WHAT YOU WOULD LIKE AND I’LL PRICE IT UP AND GET IT SENT OUT TO YOU ASAP.

 

HOW DOES PAYMENT WORK? 

 

A 50% NON REFUNDABLE DEPOSIT MUST BE PAID TO SECURE YOUR DATE, THEN THE REMAINING BALANCE IS DUE ONCE ALL WORK IS COMPLETE. 

YOUR SLOT WILL NOT BE SECURE UNTIL THIS PAYMENT IS MADE. I HAVE MANY COUPLES REQUESTING THE SAME DATES AND IT IS ON A FIRST COME FIRST SERVE BASIS. EVEN IF QUOTES HAVE BEEN SENT OUT AND LOTS OF EMAILS EXCHANGED. 

IF YOUR NUMBERS CHANGE AND I HAVE ALREADY ORDERED SUPPLIES THEN YOU MAY BE SUBJECT TO EXTRA COSTS FOR GETTING THE EXTRA MATERIALS ORDERED IN.

ANY SMALL ADDITIONS WILL USUALLY JUST BE ADDED ON TO THE FINAL INVOICE BUT IF ANOTHER LARGER ORDER IS PLACED THEN YOU WILL BE BILLED FOR THE FULL AMOUNT RIGHT AWAY (AS LONG AS I CAN FIT THIS IN).

DELIVERY

I ONLY SHIP WITHIN THE U.K.

ALL DELIVERY PRICES ARE BASED ON FINAL WEIGHT. ALL WEDDING AND EVENT ITEMS ARE SENT FIRST CLASS, TRACKED, FULLY INSURED AND SIGNED FOR. I USE CUSTOM MADE DOUBLE WALLED CARDBOARD BOXES FOR ALL LARGER SIGNS AND THESE ARE VERY SECURE.

ALTERNATIVELY YOU CAN ALWAYS COLLECT FOR FREE.

 

MATERIALS

 

I WORK WITH BOTH SUSTAINABLY SOURCED BIRCH PLYWOOD AND ASHWOOD.

WHICH IS THEN HAND SANDED, HAND STAINED AND HAND VARNISH.

ALL CARE HAS BEEN TAKEN TO REMOVE ANY SPLINTERS BUT ON THE ODD OCCASION THERE MIGHT BE ONE SO TAKE CARE WHEN HANDLING YOUR SIGNS. 

 

MY ACRYLIC SIGNS ARE ALL 3MM GREEN CAST RECYCLED ACRYLIC INCLUDING THE PLACE NAMES.

 

MY LARGE CARD SIGNS (A1 AND A2) ARE ALL 1250MICRON MOUNT BOARD. THE SMALLER SIGNS (A3, A4, A5, A6) ARE ALL 350 GSM OR THICKER. 

 

WHERE CAN I SEE YOUR PRICES?

 

MY FULL PRICE LIST CAN BE FOUND