Privacy Policy

Last updated: 15/01/2026

1. Introduction

Welcome to Bewilderly. I am committed to protecting your personal information and your privacy. This policy explains how I collect, use, and protect your data when you visit my website or purchase wedding stationery and signage from me.

2. Contact Details

For the purposes of the UK GDPR, I am the data controller.

  • Business Name: Bewilderly

  • Email: frankie@bewilderl.com

3. The Type of Personal Information I Collect

I currently collect and process the following information, if you place an order with me:

  • Contact Details: Name, email address, phone number, and shipping address.

  • Wedding Details: Names of the couple, wedding dates, venue locations, and guest names (for seating plans/place cards).

  • Payment Information: None - you will pay me via bank transfer

  • Website Usage: IP addresses and cookies (see my Cookie Policy for more info).

4. How I Get the Personal Information and Why I Have It

Most of the personal information I process is provided to me directly by you for one of the following reasons:

  • To provide a quote or answer an enquiry.

  • To fulfill an order for wedding stationery or signage.

  • To send you newsletters or marketing (only if you have opted in).

Lawful Bases: Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information are:

  1. Contractual Obligation: I need your data to fulfill our agreement (e.g., to design, print, and post your order).

  2. Consent: You have given clear consent for me to process your data for a specific purpose (e.g., marketing). You can remove this at any time.

  3. Legitimate Interests: For administrative purposes or to improve my services.

5. Sharing Your Information

I may share this information with:

  • Couriers/Postal Services: To deliver your orders (e.g., Royal Mail, DPD).

  • Professional Printers: If I outsource printing, I share the designs containing your wedding details.

  • IT Services: Email providers (e.g., Gmail) and website hosting platforms.

6. International Data Transfers

Some of my service providers may be located outside the UK. I ensure they provide an adequate level of protection, often through "Standard Contractual Clauses" approved by the UK government.

7. How I Store Your Personal Information

Your information is securely stored on password-protected computers.

Retention: I keep your order information for 6 years to comply with UK tax and accounting laws. After this period, I will delete your digital files and securely shred any physical data.

8. Your Data Protection Rights

Under data protection law, you have rights, including:

  • Your right of access: To ask for copies of your personal information.

  • Your right to rectification: To ask me to correct inaccurate information.

  • Your right to erasure: To ask me to delete your personal information in certain circumstances.

  • Your right to object: To object to the processing of your data (e.g., for marketing).

9. How to Complain

If you have any concerns about my use of your personal information, you can make a complaint to me at frankie@bewilderly.com